Terms & Conditions

These terms of order in no way affect your statutory rights as a consumer. No contract will subsist between you and Ue Coffee Roasters Ltd for the sale by it to you of any product unless and until Ue Coffee Roasters Ltd accepts your order by e-mail confirming that it has dispatched your product. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Ue Coffee Roasters Ltd sends the e-mail to you (whether or not you receive that e-mail). Ue Coffee Roasters Ltd reserves the right to refuse any order which is deemed to have not been conducted in the correct way or where any foul play may have taken place. Ue Coffee Roasters Ltd also retains the right to not complete any order it wishes to do so providing that the monies have not been taken or a full refund is given. By placing an order and giving credit card details on our secure server you the consumer is bound and contracted to complete the sale unless Ue Coffee Roasters Ltd decides otherwise.

Ue Coffee Roasters Ltd Refund Policy

If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer, under the Sale of Goods Act 1979 (as amended), is a refund. Also, where a consumer exercises his cancellation rights the customer will be given a refund within 30 days of there cancellation.

Payment Methods

Ue Coffee Roasters Ltd take credit card orders from most major credit cards (Visa, Mastercard and American Express). All payment transactions conducted through our website are handled and transacted through Stripe.com dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please visit the stripe.com/uk for further information.

Delivery

Expect delivery of your order within 28 days although most items will be dispatched within 48 hrs and received within 36-72 hrs. We dispatch our products to you using either Royal Mail or UPS (depending on the option you select at checkout). Each option has its own stated delivery timeframes. If we cannot deliver the goods within this time we will tell the consumer immediately and agree on another time for delivery. If we cannot agree on another time, we will offer the consumer a refund. Delivery prices are priced on weight and will be added automatically when an order is placed. This will be broken down into the component of price and delivery charge. The final price will be in pounds sterling (unless otherwise stated).

 

Cancellation Rights

You as the consumer are given the right to cancel as required by the Distance Selling Regulations (to not include beans that are ground to your personal specification.) You the consumer have the right to cancel your order without giving a reason. The cancellation period in the case of contracts for the supply of goods begins with the day on which the contract is concluded. The cancellation period ends on the expiry of 7 working days, beginning on the day after the day on which the consumer receives the goods. You the consumer can be asked to return and pay for the cost of returning the goods. Further information on this can be found on the Department of Trade and Industry website at this link Items must be returned in the condition they were sent in and be unopened.

Handling Complaints

We will in every case acknowledge complaints within 5 working days. We will in every case advise the consumer how long it will take to resolve the complaint. We will in every case keep the consumer informed throughout the process

Copyright & Trademarking

Ue Coffee Roasters is a trade marked brand and as such all concept imagery, branding, copy and website content is protected by law. Any unauthorised use is strictly prohibited and any person or parties using any content without prior written approval will render themselves open to prosecution.

 

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