Count on Us to Make Sure Your Espresso Equipment Runs Like a Dream

Don't compromise on coffee quality, talk to us about our comprehensive espresso equipment maintenance and support programs.

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Rest Assured That We're Fully Dedicated to Supporting You Every Step of the Way, With Our Espresso Aftercare Programs

On-Hand Providing Reactive Management and Emergency Engineer Call Outs

We understand that every minute of equipment downtime is critical. With
our reactive support service, we provide fully qualified engineer support for unexpected or emergency equipment failures. Our team will quickly mobilise and attend your site to resolve the issues urgently, keeping you informed of all progress.

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  • Optimal Handling of Reactive Situations

    We provide efficient and responsive management services that offer instant support and rectify faults remotely whenever possible –without the need for a physical visit.

  • Service Levels that are Flexible

    We provide various service level options to accommodate different business requirements, enabling you to select the level of service that is most suitable for the significance of your business.

  • Expert Coffee Care and Maintenance

    A team of barista trained skilled coffee technicians with extensive commercial experience will fulfil all your coffee maintenance and repair needs.

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Reactive Engineer Call Out

The Service

At Ue Coffee Roasters, we place great importance on proactive management and take pride in our exceptional customer service. In the event that your espresso equipment experiences an issue, you can simply reach out to us and we'll promptly assign a dedicated team member to handle the matter for you. Upon receiving your call, we'll promptly assess the situation and offer immediate assistance to your business. We are often able to rectify faults over the phone without requiring a reactive visit.

However, in cases where an engineer visit is necessary, we'll immediately dispatch a highly qualified professional to your site within the timeframe specified in your service level agreement. We'll keep you updated on the progress and completion of all work to ensure that everything runs smoothly and efficiently.

Response Time

We understand that every business has unique needs and budget constraints. Therefore, we provide a variety of service levels to suit your requirements and ensure that you receive the best possible cover at a reasonable cost.

In case you do not have a preventative maintenance programme in place, we commit to a response time of 24 hours or the next working day, whichever is sooner. However, we always aim to be there for you as soon as possible.

If you are a customer with a preventative Aftercare Maintenance Programme, we will prioritise your service and strive to get you back up and running as quickly as possible.

We value your business and give you the freedom to choose the service level that aligns with your needs. Factors such as the age of your equipment and the size of your business may impact the service level you require. If you need guidance on the best service level for your business, please feel free to reach out to our service centre team for honest and responsive advice.

Pricing

To properly evaluate coffee machine maintenance service pricing, there are various factors to consider. These include the necessary tasks of inspection and cleaning, replacement of worn or damaged parts, calibration and adjustment, and preventative maintenance. The overall cost of maintenance services will vary depending on the complexity of the machine, the extent of necessary repairs or maintenance, and the location of the service provider. To make an informed decision about pricing, obtaining a detailed quote is crucial.

Peace of Mind With Our On-site Preventative Maintenance Aftercare Programs

Don't let your coffee machines break down unexpectedly! Let us keep them running like a dream with our planned, thorough maintenance Aftercare Service Program. Durable well maintained espresso machines make for happy customers.

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  • Improved Machine Performance

    To guarantee optimal performance, avoid unexpected breakdowns, and lengthen the lifespan of your coffee machines, regular maintenance is essential.

  • Reduced Energy Costs

    With regular preventative maintenance visits from a qualified technician, the equipment can be optimised for maximum efficiency, thereby reducing energy consumption and costs.

  • Extended Machine Lifespan

    Taking a proactive approach to maintenance can prevent breakdowns and equipment failures, helping to preserve the integrity of the equipment and ensuring that it operates as intended whilst meeting the manufacturer’s specifications.

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Preventative Maintenance Visits

Visit Details

When we carry out our yearly maintenance visit, we will carry out a thorough functional test of your coffee machine and grinder. This involves cleaning the group heads, replacing gaskets, showers, washer, and boiler probe assembly. We will also inspect and adjust the steam tap, boiler and pump pressure, espresso levels, and grinder grind and blade quality. If required, we will replace any worn-out parts.

Frequencey

It is advisable that a routine maintenance visit is carried out on your espresso equipment no less than one a year, or every six months based on the number of coffees served or the nature of the equipment used within your business.

Pricing

To properly evaluate coffee machine maintenance service pricing, there are various factors to consider. These include the necessary tasks of inspection and cleaning, replacement of worn or damaged parts, calibration and adjustment, and preventative maintenance. The overall cost of maintenance services will vary depending on the complexity of the machine, the extent of necessary repairs or maintenance, and the location of the service provider. To make an informed decision about pricing, obtaining a detailed quote is crucial.

Espresso Grinder Blade Changes and Maintenance

Our team will ensure your grinder blades are in tip-top shape, offer top-of-the-line cleaning products, replace grinder blades and reset your grinder for the optimum espresso extraction.

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  • Maintaining a Consistent Grind Results in a High Level of Quality

    Ensuring the routine cleaning and calibration of the grinder's burrs is essential to avoid the buildup of coffee grounds and oils. Such accumulations can adversely impact the coffee's taste and potentially impair the machine's performance.

  • Minimising Unforeseen Expenses is a Vital Step

    Failing to attend to regular maintenance can have adverse effects such as the incurrence of costly repairs, a reduction in productivity and a drop in the quality of coffee output.

  • Expanding the Lifespan of Your Espresso Grinder

    Ensuring the cleanliness and proper maintenance of the machine can thwart the accumulation of detrimental substances such as grime, rust, and other corrosive elements. This preventative measure can save you from incurring hefty repair costs or the need for replacement of the equipment.

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Espresso Grinder Maintenance

What the Service Entails

Consistently delivering high-quality coffee to your customers requires regular maintenance of your commercial espresso grinder.

For optimal performance, we suggest periodic replacement of the blades, and we offer appropriate cleaning products to help extend the grinder's lifespan. The average life of your espresso blades is 600 kg and this may differ based upon your make and model of grinder which we can advise you on.

Our team will guide you through the process of dismantling the grinder's top and clearing out any clogs in the top chamber on a weekly basis.

We strongly advise that you use grinder cleaning crystals which we are able to supply as part of our wholesale offering.

Frequencey

It is advisable to schedule routine maintenance for your espresso grinder no less than once a year, or every six months based on the number of cups served as this may vary dependent upon the make and model of your espresso grinder.

Pricing

To properly evaluate coffee machine maintenance service pricing, there are various factors to consider. These include the necessary tasks of inspection and cleaning, replacement of worn or damaged parts, calibration and adjustment, and preventative maintenance. The overall cost of maintenance services will vary depending on the complexity of the machine, the extent of necessary repairs or maintenance, and the location of the service provider. To make an informed decision about pricing, obtaining a detailed quote is crucial.

Mandatory Espresso Machine PSSR Boiler Inspection

Don't compromise on safety! Get your espresso machine's steam boiler inspected today to ensure it's safe, legal and up to standard for complete peace of mind.

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  • Assists in Pinpointing Potential Issues

    Prevent problems such as leaks, cracks, corrosion, or any other damages to critical components that may compromise the safety and performance of the equipment.

  • Ensures Regulatory Compliance

    The Pressure Systems Safety Regulations 2000 require pressure systems to be inspected according to a certified Written Scheme of Examination.

  • Extend Machine Lifespan

    By having a certified technician carry out regular inspections, you can identify minor issues before they lead to significant damage.

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PSSR Inspection Visit Details

The Inspection Visit

The statutory examination is designed to ensure that the pressure system within your commercial machine is safe for continued operation and therefore helps to protect every person who may come into contact with or be in the vicinity of that machine.

The procedure for system examination includes:

1. Safely shutting down the coffee machine completely.
2. Inspecting and testing the steam pressure boiler, associated pressure system, and pipework in accordance with a Written Scheme of Examination.
3. Reassembling the coffee machine and replacing the heating element gasket.
4. Conducting a hot test to ensure that the protective/control devices are functioning as recommended by the manufacturer.
5. Submitting the findings to the support team for a detailed examination report and a Written Scheme of Examination.

If the machine fails, a second visit is required, and the equipment must remain at zero pressure until full maintenance is carried out and a Written Scheme of Examination is put in place.

Frequencey

A PSSR inspection is required on your espresso machine once per annum, and this is usually carried out after 12 months from the point of installation with a brand new machine.

Pricing

When it comes to coffee machine maintenance service pricing, there are several common components to consider:

- Inspection and cleaning
- Replacement of worn or damaged parts
- Calibration and adjustment
- Preventative maintenance

The cost of coffee machine maintenance service depends on various factors including the complexity of the machine, the extent of repairs or maintenance required, and the location of the service.

To ensure informed decision making about pricing, it is important to obtain a detailed quote.

Brita Water Filtration Management

The water quality used in coffee machines is vital for the efficient
functioning of the equipment and the flavour of your coffee. We will
take care to prevent limescale build-up and damage by offering the industry leading Brita water filters and ensuring timely replacement. Water plays a critical role in coffee, so why jeopardise the taste of your coffee with subpar water treatment management?

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  • Ensuring Coffee Quality Consistency is Essential

    By utilising a water filter, you can guarantee that the water utilised in your coffee maker is of the utmost quality, devoid of any impurities that might otherwise detract from the flavour of your hot beverages. This will undoubtedly enhance the taste of your coffee.

  • The Safeguarding of Your Espresso Machine

    The incorporation of a water filter into your machine's operation can safeguard it from the harmful effects of limescale accumulation. Limescale's detrimental impact can severely damage your machine, but the integration of a straightforward water filter can mitigate such consequences with minimal effort.

  • Take Preventative Measures to Avoid Unwanted Costs

    The cost of long-term damage is invariably high, making it far more economical to invest in preventative measures than to seek a cure.

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Effective Water Management is Critical

The Effects of Bad Water Management on Your Coffee?

The flavour of our coffee is heavily influenced by three crucial substances. Whilst discussing the hardness of water, we frequently encounter a phenomenon where the water's taste varies depending on our location. Calcium works to dissolve coffee, Magnesium blends the flavouring components together, and Bicarbonate regulates the water's pH levels. A precise balance of these three chemicals is imperative for the creation of an ideal cup of coffee.

Frequencey

To maintain the effectiveness of your water filter, it is recommended that you schedule routine maintenance on a yearly basis. This can be done every six months or based on the number of cups served, as the volume of water passing through your espresso machine can impact the performance of the filter. Moreover, the age of your water filtration system can also negatively affect its performance. Therefore, it is strongly advised to replace your filter at least once a year, and even more frequently if you run a medium to high volume coffee site.

Pricing

In order to accurately assess the pricing for your water filtration maintenance service, several key factors must be taken into account. These factors encompass a variety of essential tasks, such as inspecting the make and model of your filtration system, and will ultimately determine the overall cost of maintenance services. Factors such as the size and features of your filtration system, as well as the location of where the work needs to be done, can also impact the pricing. In order to make a well informed decision regarding pricing, it is crucial to obtain a detailed quote.