In order to ensure timely processing of your order, we kindly request that you place your order between Monday and Wednesday. This will enable us to roast and dispatch your order within the same working week. Any orders received after 10:30 am will automatically be scheduled for roasting on the next working day. We take pride in our daily roasting and dispatch all orders using a next-day tracked service via DHL, when delivering within the UK. Please note that orders being shipped to Ireland and Europe will require an additional 2-4 working days for transit.

For countries outside the EU, orders may take up to 7 working days for transit once the order leaves our roastery. At Ue Coffee Roasters, we operate on the principle of receiving payment prior to the release of your order. This approach guarantees confidence in the quality of our service and product. If you have a credit account with us, orders will only be released if your account is within terms or within the allocated credit limit.

After placing your order, you will receive a confirmation email detailing the specifics of your order. Invoices become available after your order is uploaded to our roastery schedule. For all pro-forma accounts, your order will only be processed once full payment has been received. Your online account will provide access to invoices and other account details.

For any questions regarding payment terms or other queries, please feel free to contact us. If your order is placed over the weekend, please allow until Monday for confirmation.